The Container Store Reviews | containerstore.com @ PissedConsumer

Anonymous

Guest-2363281

Annandale, Virginia

Completely unreliable & poorly managed website/in-store pickup system.

Jan 02, 2021

1.5

In October, I found the Corner Double Tool Rack Black #1008**** online, available at the Vienna, VA Container Store. I got to the store, couldn't locate it, asked a sales person who checked in the back, came out and said that there was not one in the store. When I asked why it says online that its available, she said, I guess our systems messed up and walked away.

I located one at the Arlington, VA store and made arrangements to pick it up on Sunday, October 11. I went to the store, waited around for 45 minutes only to be told when the store was closing that they did not have the tool rack in stock. I finally got the tool rack 2 weeks later. Three trips to two stores to get one item.

Stupidly I didnt learn my lesson about The Container Stores complete and utter unreliability. I ordered the KIKKERLAND Dog Treat Selfie Clip #1008**** from the stores Vienna location and arranged to pick it up at 1:00 pm on December 29. I arrived at the store and waited and waited. I was finally told that an employee went to get the item only to find the box empty. The staffer told me the item must have been shoplifted. I asked if someone got into their store room area to steal it. She said no, it was taken from the retail floor. I ordered the item on December 23. Why wasnt it immediately taken off the floor to some place safe where it wouldnt be stolen.

I then asked when I could get another one. Oh, Im sorry, its backordered until March. Will that be acceptable? Actually no, since it was supposed to be a Valentines Day gift. First of all, I dont for one minute believe this item was shoplifted. Somebody messed up and then concocted this little fairy tale to cover their *** I think the Selfie Clip was sold to someone else even though I had reserved it. So once again, I left The Container Store empty-handed and pissed off.

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Bruce D Gyh

Poor Quality Custom Closet

Dec 12, 2020

1.4

I purchased on Oct 11, 2020 a custom Elfa closet for my master bedroom. On Nov 21 the closet was installed. Upon completion the installer didn't mention the numerous issues, but they were very visible. Damaged dressers, gaps, etc. After 3 weeks of complaining the Container Store nor the Installation will take responsibility. I feel like a ping pong ball with no solution offered. I am very unsatisfied with this purchase and would prefer they remove and take back their poorly designed product.

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Loss:

$3973

Cons:

Unable to resolve defects

Preferred solution: Full refund

User's recommendation: Do not purchase Elfa custom closets from Container Store.

Michelle Mib

Damaged merch, no replacement given and reviews on their products are faked and moderated

Sep 12, 2020

1.0

The Container Store - Damaged merch, no replacement given and reviews on their products are faked...

The Container Store - Damaged merch, no replacement given and reviews on their products... - Image 2

Updated by user Feb 26, 2022

The issue was partially resolved, it took almost one year to resolve it and repeated calls to the store, they eventually sent me a replacement desktop for this item.However when I tried to write an honest customer review, they moderator team reputedly screened out my review. They censor reviews so be careful when relying on the reviews you see on the site

Original review Sep 12, 2020

I tried four times to post an honest product review on their website and their moderators keep taking my reviews down! Unethical company.

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Loss:

$350

Cons:

Fake product reviews
Customer service
Damaged goods

Preferred solution: Full refund

User's recommendation: Avoid the container store.

Lyndsey H

Cancellation issue and RUDE customer service

Jun 06, 2020

1.6

The Container Store - Cancellation issue and RUDE customer service

The Container Store - Cancellation issue and RUDE customer service - Image 2

The Container Store - Cancellation issue and RUDE customer service - Image 3

I had to call the container store three different days to get this back ordered item cancelled. I had to spend an hour each day to wait for someone to call me back, and the item was cancelled. I was charged yesterday 52.89 for an item I cancelled and again had to call and spend another third day calling them and going through the automated system. Finally someone calls back at 10 am and rerouted the package, but didnt issue me a refund. I had to call again at 2 pm (third day) and spoke to an Amy who was nice and did try to get a supervisor to fix it. Then, at 4 pm, the supervisor finally calls me back and gives the most unacceptable rude attitude to a customer and was not sympathetic or kind. She was not even sorry that I had to call three times to get this cancelled. I will NEVER shop at the container store ever again. They have the worst processes when it comes to cancelling and ordering. Rude, entitled people work here. Dont waste your money and shop elsewhere.

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Preferred solution: Let the company propose a solution

User's recommendation: don’t shop here

Mary U Bau

I was wrong.....

Sep 06, 2020

5.0

I called The Container Store....customer service line today....1-88*-266-****. I waited about 30 minutes on hold. While on hold, I started reading numerous complaints about The Container Store not answering customer calls....customers say they cannot reach the company to speak with representatives. So I started writing a similar complaint. Guess What....a representative answered....she was friendly and she handled my concerns very well. I deleted the complaint I was writing....and I just finished writing this review to help others. This epidemic may be slowing things down. But please...STAY ON THE LINE...your call...will be answered.

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Pros:

Great customer service

Preferred solution: My call was answered...things turned out well.

User's recommendation: Please stay on the phone and wait for a representative to answer.

Naila S

San Jose, California

Rude treatment at the store - San Jose, CA

Jul 29, 2020

2.4

Yesterday I went to the local store to buy an item since curbside pickup offered online would take a week to be fulfilled (which is the longest I have ever seen!). I entered the store thru an automatic door just to be asked to leave the store and enter thru the door next to it which needed to be physically opened with a key by an employee. I couldnt understand why since there were no people around and I ended up in the same spot. I went directly to the shelves where I needed an item and was approached by a manager (same who asked me to enter the store twice) asking me to extend my mask over the nose. Mine covered my mouth and the rest of the face, but my health condition causes serious breathing issue when my nose is covered. I explained it to her and was a bit surprised when she started shadowing me in the isle. There were almost no shoppers in the entire store! She asked me to either cover my nose or leave the store and use a curbside pickup option. I rejected that option as it would take too long and explained that the state health guidance on masks provides exceptions for people with breathing issues. She still insisted on my leaving the store to comply with their mask policy. What I found very strange that it was absolutely unnecessary as I kept distance for yards away from everyone, and was there for a very short time knowing exactly what I needed. I find such behavior reprehensible and lacking any compassion. It achieved nothing but the long standing memory of inappropriate treatment at the store and my unwillingness to be back.

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Preferred solution: Apology

User's recommendation: Find alternatives

1 comment

Guest-1931608

Oct 02, 2020

There is absolutely no reason that you can't cover your nose. Stop being selfish or don't go out in public. The employee had a right to kick you out of the store for endangering the health of others.

Helpful

JiKina R

Poor Service

Jun 29, 2020

1.0

Where do I begin? They treat their employees so horribly. They have warehouse employees working in very hot condition its already hard to breathe with the mask on plus we are fighting the heat. While office mangers and office workers get to sit in the office with nice cold air. They let us know last week someone had COVID-19 but they didn't shut down only did "extra cleaning" yeah right! And now they are ending hazard pay it's not even worth it anymore. They keep lying to customers that they will receive product in two week

yeah good luck with that. THE CONTAINER STORE is not employee friendly to them we are just another number, and they keep hiring more and more people. If I were you spend your money elsewhere because they charge too much for items that break within a week.

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Cons:

Condescending employees and high prices
Customer service
Management

Preferred solution: Go out of business

Stuart P Esi

Messed up order messed up websit

Jul 19, 2020

2.4

I placed an order that took 3 months to arrive and was sent to the wrong address. I attempted to reorder and website was unable to process my order without any explanation as to why. I attempted multiple credit cards and had no success. I like their products but will not be doing business with them again until they get their act together.

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Pros:

Great products

Cons:

Terrible website and delivery

Preferred solution: Let the company propose a solution

User's recommendation: Don't waste your time ordering. They can't get it right

Judi F Ldm

Online order taking over 4 weeks

Jun 22, 2020

3.4

I called, went to Flatirons,co store. They were wonderful. My online order had not shipped, so they canceled order, 2 weeks later part of it arrived, has taken another 2 weeks to get it picked up (they wont accept at store). PROBLEM: they charged me, and cant refund until they receive my order back....HOW LONG WILL THAT TAKE? After 5 phone contacts....they cant give me any answers!

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Loss:

$99

Pros:

In store- great

Cons:

Online services very poor

Preferred solution: Full refund

User's recommendation: Don’t order on line!

Susan J Lwl

Poor service

Jun 10, 2020

2.5

A couple of months ago during the COVID shutdown, I ordered items online. I got a message that my order could not be processed so I ordered same items for curbside pickup. A week or so later my online order arrived on the doorstep. Container Store would not take back items because of COVID. My only other option was to return the items by mail at my own expense. The manager at the Nashville store said he would call me to let me know when returns would be accepted at the store. No call so far as of June 10. My double order included an ironing board and cover, jewelry boxes, makeup organizers, and bathroom storage. Several hundred dollars tied up at Container Store. And no one answers the phone. Interesting way to not bother with customer service. I heard that the company is doing so well that they are closing dozens of stores and going to online. They had better improve online customer service because after COVID we customers wont put up with non-service anymore because we wont have to do so.

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Cons:

Customer service

Preferred solution: Full refund

User's recommendation: Find another option

Anonymous

Guest-2002258

Pittsburgh, Pennsylvania

Charged my credit card without delivering products

Jun 21, 2020

1.0

They generated FedEx tracking number, then they sent an email recanting that shipment. I had ordered for three products, I only got one. My credit card has been charged for items that were not delivered. I call them, they either keep you on hold or ask you to leave your number for call back. It never happens. I go to the store in Pittsburgh northhills, and the store manager cites pandemic issues but he cannot cancel the order because his system says it has shipped. Tells me I need to go to FedEx. I have an email from container store stating they did not ship the missing products. Now I have to call my credit card to cancel. This company should not be allowed to trade online.

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User's recommendation: Do not shop online at container store

Kerry W Hhi

Shopped and then wanted to purchase an item and the sales person said Container Store does not take cash? No sign on the door and I used cash at the Northwest Hightwy Store the week before.

Jun 16, 2020

Shopped for about 1 hour in the store at 151 E Stacey Road, Fairview, Texas location. No sign on the front doors about not taking cash. I got ready to purchase something and they would not take my cash. Said this store does not take cash.

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Loss:

$60

Preferred solution: Let the company propose a solution

User's recommendation: DO NOT SHOP AT CONTAINER STORE

Monica P Eyg

I'VE BEEN CHARGED FOR SOMETHING I DIDN'T BUY

May 12, 2020

1.0

About a month ago I did a on-line web search for a product , that I finally I didn't order for the high price. Weeks later I received the bill but never the product!! and I have tried to call the customer service with no answer and no able to leave a message. I really feel the worse service ever, and highly dishonest. I am not upset with them!!

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Loss:

$120

Preferred solution: Full refund

User's recommendation: Don't trust Conctainer Store ever

Anonymous

Guest-1934599

Jenks, Oklahoma

Slow response

May 19, 2020

1.0

I have two outstanding orders over one month. Some of the items are small kitchen utensils. I request an order update and get standard response -due to COVID-19 our response time is taking a little longer than usual. Pitiful - have had no such problems with any other company. If they cant keep up, they should shut down their on line order.

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User's recommendation: Do not bother to order on line

HG Dau

Terrible Customer Service!

Apr 10, 2020

2.6

I’ve always loved the Container Store, until now. I know times are difficult right now, but their customer service is non-existent! I ordered a red filing cabinet, but a gray one was sent instead. I contacted them via the online customer service form but received no reply. I tried the chat function but it didnt work. I tried it on a different browser, still didnt work. Tried it on my phone, still no luck. Called them, stuck on hold for 15 mins. Pressed 1 to receive a call back, immediately disconnected. Tried online form again, no response. I’m now on hold again (10 mins so far). Just pressed 3 to leave a message, nothing happened. What a joke! So disappointed in what I thought was a good store. Next step...call my credit card company and stop payment, then complain to BBB.

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Pros:

Unique products and elfa

Cons:

Bad customer servuce
Customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Stay Away!

Anonymous

Guest-1942771

Stockton, California

Shipping delay

May 22, 2020

Ordered almost two weeks ago. Like everyone, keep getting emails re shipping delay. No update on when order will ship.

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2 comments

Guest-1878208

Jun 16, 2020

I’ve had the same problem, it’s been 3 weeks since I placed an online order. First clue you are dealing with an incompetent company, they can’t tell you when anything is going to happen, I will never order from them again

Helpful

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Contact Information

Website:

www.containerstore.com

Mailing Address:

500 Freeport Parkway,

Coppell, Texas 75019

United States

Phone:

(888) 266-8246

Contact The Container Store Customer Service

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The Container Store

The Container Store Overview

Media from reviews

Top The Container Store Reviews

"I was wrong....."

"Completely unreliable & poorly managed website/in-store pickup system."

Completely unreliable & poorly managed website/in-store pickup system.

Poor Quality Custom Closet

Damaged merch, no replacement given and reviews on their products are faked and moderated

Cancellation issue and RUDE customer service

I was wrong.....

Rude treatment at the store - San Jose, CA

Poor Service

Messed up order messed up websit

Online order taking over 4 weeks

Poor service

Charged my credit card without delivering products

Shopped and then wanted to purchase an item and the sales person said Container Store does not take cash? No sign on the door and I used cash at the Northwest Hightwy Store the week before.

I'VE BEEN CHARGED FOR SOMETHING I DIDN'T BUY

Slow response

Terrible Customer Service!

Shipping delay

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