The Container Store - TCS Closet System Epic Fail
This review is for the TCS closet system only. Beware!
The TCS custom closet system from the Container Store is hyped and sold as a high end, high quality custom closet, aka "your dream closet". The sales pitch is nothing but a fantasy and the system is far from being high end, high quality or a "dream closet" system. It's a nightmare! After purchasing the TCS closet system, we found that the commitment to service, responsiveness and quality stopped.
Doors installed incorrectly, defective with cracks from the factory, uneven and just plain sloppy. Numerous calls to The Container Store and their corporate office have provided no resolution, just a lot of back peddling and no shows for scheduled repairs. We chose this closet system because of the great service we received at The Container Store, the expectation that it was higher quality than their competitors and they stood by their product. Sadly, they have failed.
The product is on the expensive side and is nowhere near worth the cost. Save yourself the frustration and consider another option.
Reason of review: Bad quality.
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Comments
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Thanks for saving me a $17,000. mistake.
They offer the best quality product in the market. If you installer was that bad, you should have kicked him out and called their headquarters in Dallas. I hate whining victims who donโt know how to escalate customer service issues.
Wow! I would expect more from the Container Store with quality and response to quality and installation.
Iโd like to know what location did this occur
Costa Mesa, Ca
As a former employee of The Container Store I wholeheartedly agree with this review.