1.8K views
New Reviewer
6 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.3

This review is for the TCS closet system only. Beware!

The TCS custom closet system from the Container Store is hyped and sold as a high end, high quality custom closet, aka "your dream closet". The sales pitch is nothing but a fantasy and the system is far from being high end, high quality or a "dream closet" system. It's a nightmare! After purchasing the TCS closet system, we found that the commitment to service, responsiveness and quality stopped.

Doors installed incorrectly, defective with cracks from the factory, uneven and just plain sloppy. Numerous calls to The Container Store and their corporate office have provided no resolution, just a lot of back peddling and no shows for scheduled repairs. We chose this closet system because of the great service we received at The Container Store, the expectation that it was higher quality than their competitors and they stood by their product. Sadly, they have failed.

The product is on the expensive side and is nowhere near worth the cost. Save yourself the frustration and consider another option.

Reason of review: Bad quality.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Thanks for saving me a $17,000. mistake.

Guest

They offer the best quality product in the market. If you installer was that bad, you should have kicked him out and called their headquarters in Dallas. I hate whining victims who donโ€™t know how to escalate customer service issues.

Guest

Wow! I would expect more from the Container Store with quality and response to quality and installation.

Guest

Iโ€™d like to know what location did this occur

Guest
reply icon Replying to comment of Guest-1486053

Costa Mesa, Ca

Guest

As a former employee of The Container Store I wholeheartedly agree with this review.

The Container Store Reviews

  1. 10 reviews
  2. 10 reviews
  3. 5 reviews
  4. 1 review
  5. 2 reviews
The Container Store reviews